Customer support that builds trust
Professional, structured and personal customer service for your business - by phone, in writing and digitally. We make sure your customers feel well taken care of.
Customer service that fits your business
Good customer service starts with capturing incoming inquiries in a structured way and processing them effectively. LMB Solutions helps businesses organise communication with their customers professionally - from the first contact to the final response.
Whether it's about telephone availability, structuring email support or setting up digital contact channels: the solutions are adapted to your existing processes and not the other way around. The exact scope of services is always agreed individually.
LMB Solutions is not a telecommunications provider. The service consists of organising, structuring and processing customer inquiries according to your specifications.
Structured processing of customer inquiries
These services can be booked individually or in combination. The exact scope is agreed individually.
Phone, email and digital contact channels
Your customers reach you via the channels that suit your business. We ensure consistent and professional handling.
Phone
Telephone availability by arrangement, call forwarding and structured capture of incoming calls.
Email support structures, response templates and classified processing of recurring concerns.
Digital
Digital contact channels, inquiry forms and knowledge areas that allow your customers to inform themselves independently.
Professional availability that works
A well-organised customer service strengthens the bond with your customers and relieves you in day-to-day operations.
Professional availability
Your customers reach a competent contact person - friendly, reliable and with an understanding of your business model.
Structured processes
Clear processes and documented workflows ensure comprehensible quality and consistent answers.
Multi-channel support
Phone, email and digital channels are handled according to your specifications - consistent in voice and professional in appearance.
Quality assurance
Regular evaluations and feedback loops ensure continuous improvement of service quality.
Customer service solutions for different requirements
Whether self-employed people without their own service department or growing businesses with increasing inquiry volumes - the scope adapts to your needs.
Small businesses and self-employed people
You don't have the capacity for your own service department, but still want to be professionally available. LMB Solutions takes over inquiry handling according to your specifications.
Growing businesses
Your inquiry volume is rising, and structuring customer communication is becoming increasingly important. We help build processes that scale and remain comprehensible.
From the initial conversation to ongoing support
A clear process ensures that the service fits your business from the very beginning.
- 01
Analysis
We learn your products, processes and service standards and jointly define the support requirements.
- 02
Concept
We develop a service strategy with channels, response times and escalation paths that fits your company.
- 03
Implementation
We take over customer support as agreed - by phone, in writing or digitally, depending on your needs.
- 04
Optimisation
Regular evaluations and feedback loops ensure continuous improvement of service quality.
Questions about customer service
Can existing phone numbers be integrated?
Yes, existing phone numbers can generally be integrated into the solution. We clarify the technical possibilities in the initial conversation. LMB Solutions is not a telecommunications provider, but structures inquiry handling and availability according to your specifications.
Is the solution also suitable for small businesses?
Yes. Especially for small businesses and self-employed people who cannot maintain their own service department, flexible external support makes sense. The scope is adapted individually to your needs.
Can inquiries be forwarded to different contact persons?
Yes. Inquiries can be forwarded to responsible contact persons in your company according to defined rules. The criteria for this are defined together.
Is ongoing support possible?
Yes. In addition to support for individual projects, ongoing support can also be arranged. The exact scope, availability and intensity are determined individually.
How is the exact scope of services determined?
The scope of services is determined in a personal conversation based on your requirements. You receive an individual quote in which all agreed services are clearly defined.
Structure your customer service now
If you want to organise your customer communication more professionally, talk to us. We analyse your current situation and develop a solution together that fits your business and your customers.
The exact scope of services is agreed individually - from the one-time setup of support structures to ongoing support.
Customer service that fits you?
Talk to us about your requirements - we'll develop a solution together that fits your business and your customers.